FAQ

FREQUENTLY ASKED QUESTIONS

Is the portrait printed or handcrafted?
Our pieces are handcrafted from your photo and designed to create a more artistic and display-worthy result than an ordinary printed gift.

What kinds of photos work best?
Clear, high-resolution close-up portraits usually work best. Couple portraits, family photos, and pet portraits are all suitable.

How long does production take?
Most orders are handcrafted and ready to ship in 3–7 business days.

Do you ship internationally?
Yes. We ship to the United Kingdom, the United States, Europe, and selected international destinations.

What if my item arrives damaged?
If your item arrives damaged, please contact us with photos of the package and product. We will review the case and help arrange a solution.

Can I use pet photos?
Yes. Pet portraits are one of the most popular choices for both illuminated glass and lacquer glass designs.

Will my photo and personal information be kept private?
Yes. Your uploaded photos and personal information are kept strictly confidential.